As some devices remain in customer hands.
Samsung Electronics Australia is working with local telecommunications operators to discontinue Australian network services for Galaxy Note7 devices that are still being used in Australia. The network discontinuation will commence from December 15 and is part of Samsung’s ongoing safety measures to recover all affected Galaxy Note7 devices.
In a statement supplied to Appliance Retailer, Samsung said, “Galaxy Note7 customers in Australia have responded well to the recent recall, with only a small number of affected devices still in customers’ hands.
“Customers have been notified of this change, with ongoing communication and updates about the Australian network discontinuation distributed to customers over the next three weeks, to ensure adequate notice is provided.”
Samsung Australia urges any customer still using their Galaxy Note7 to power down and return their device to the place of purchase for a refund or replacement immediately. Alternatively, customers can call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.
To apologise for this inconvenience and to thank its customers, those who exchange their Note7 for either the Samsung Galaxy S7 or Galaxy S7 edge, will (in addition to receiving (for outright purchases) a refund for the difference between the two resale prices) receive a specific partner offer to the value of $250. This offer will end on December 22.