To streamline operations.
The Good Guys has launched an Australian first platform, in partnership with Australia’s number one local services marketplace, Airtasker, to streamline installation services. The portal allows its customers to connect directly with its network of experienced installers, track and manage services, access required certificates and rate the experience.
The solution, which rolled out across The Good Guys store network in June 2016, also streamlines payments for installers and generates full reporting dashboards to give installers access to all of the information they need, whenever they need it.
Airtasker co-founder and chief operating officer Jonathan Lui and The Good Guys chief marketing officer, Robert Ambler-Frazer.
Airtasker co-founder and chief operating officer Jonathan Lui said, “This is an Australian first, and we’re expecting it to trigger a fundamental shift in how retailers think about the post-purchase customer experience.”
“It will revolutionise their installation services by streamlining the process, enabling fast, accurate bookings with seamless contact between customers and installers,” he said.
The Good Guys chief marketing officer, Robert Ambler-Frazer said, “We’re always looking for ways to innovate the post-purchase experience and partnering with Airtasker to develop this for our Concierge Home Installation Services puts us well ahead of our competitors.”
“We have an existing network of approximately 400 installers. They now have access to more jobs from more stores and our customers have access to more installation services and more choice in terms of installers and contractors.
“We want our customers to be connected to us while they are in-between purchases. It’s our mission statement and it opens the path to whole new revenue streams.
Harvey Norman has licensed out its service offering but we are the first to have a nationally aggregated platform. We have always had a lot of services but we have now managed to bring it all under one roof and can now look beyond selling,” he added.