Under Australian Consumer Law.
Yale Prima will comply with its Australian Consumer Law (ACL) consumer guarantee obligations as a manufacturer and provide remedies to consumers who purchased faulty JVC-branded televisions from Dick Smith prior to 5 January 2016.
As required by the ACL, Yale Prima will offer full refunds to consumers under its own 12 month manufacturer’s warranty for unrepairable televisions purchased from Dick Smith prior to 5 January 2016. The supplier provided this commitment following an ACCC investigation into consumer complaints after Dick Smith went into external administration.
“Under the ACL consumer guarantee provisions, a consumer has rights against both the retailer and the manufacturer of faulty goods,” ACCC Chairman Rod Sims said.
“When a retail business ceases trading, it is important that consumers are able to turn to the manufacturer for remedies, and it is equally important that manufacturers recognise their ongoing ACL obligations.”
“The ACCC’s investigation commenced after it and other ACL regulators received reports that consumers were unable to obtain repairs, replacements or refunds for faulty goods in the period immediately following Dick Smith Electronics entering external administration,” Sims added.
For several weeks, Yale Prima referred all customer enquiries back to Ferrier Hodgson as the receiver for Dick Smith, despite its own ongoing ACL obligations. From 1 April 2016, Yale Prima offered a partial refund in place of the full refund promised in the manufacturer’s warranty.
Any consumer who purchased a faulty JVC branded television from Dick Smith and has not been able to resolve the issue should contact at first instance:
- Yale Prima on (02) 9577 1700 if the television was purchased before 5 January 2016; or
- Ferrier Hodgson on 1300 660 054 if the television was purchased on or after 5 January 2016.